Zaploom · unified inbox

Every Conversation. One Inbox.

Give agents the clarity of a CRM and the speed of a messenger—complete channel parity, collision-safe assignments, and measurable delight on every thread.

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Channels

WhatsAppSMSRCSEmail

Agent productivity lift

5×

Teams consolidate tooling and macros while SLAs tighten thanks to shared context.

Customer satisfaction

90% CSAT

Measured across WhatsApp-first retail and healthcare pilots using guided resolutions.

Feature highlights

Built for operators who live inside threads

Everything stays synchronized across WhatsApp, SMS, RCS, and email—without sacrificing context, governance, or SLAs.

Omnichannel inbox

WhatsApp, SMS, RCS, and email threads normalize into a single timeline so agents never duplicate replies.

Agent assignment

Round-robin, skill tags, and ownership locks keep VIP accounts with the right teammate automatically.

Contact details panel

Orders, tickets, consent flags, and custom objects surface beside every conversation—no tab hopping.

Canned responses

Approved snippets with variables ship faster responses while remaining compliant with Meta policies.

Conversation labels & tags

Operational labels sync to analytics and journeys so routing rules stay transparent.

Team collaboration

Private notes, @mentions, and escalation paths keep supervisors in the loop without exposing internals.

CSAT tracking

Pulse surveys capture sentiment after resolutions with dashboards sliced by agent and queue.

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