Solutions · Healthcare

Clear, timely patient reminders on WhatsApp.

Send appointment reminders and practice updates with approved templates, and answer patient questions from a shared inbox.

Channels

WhatsAppSMS

Built with

Templates + automations

Approved templates for outbound messages, automations for replies.

Opt-out handling

Automatic

Customers who reply STOP stop receiving campaigns.

Use cases

Practical messaging for clinics

Cut down on phone calls for routine reminders and questions.

Appointment reminders

Send reminder templates with the patient's name and appointment time, and let patients reply in the same chat.

Collection and refill notices

Tell patients when something is ready to collect using approved utility templates.

Privacy

Zaploom is not HIPAA certified and does not sign BAAs. Avoid sending sensitive clinical details over WhatsApp.

Patient questions

Answer common questions with an automation or the AI chatbot, and hand anything else to your staff.

Directions and links

Include links to your portal, map location or booking page in template buttons.

Billing reminders

Send payment-due reminders to the patients who need them using tags or segments.

Live preview

Spin up templates, automations, and analytics tuned for your workflows — most teams launch a pilot in under two weeks.

Start sending reminders on WhatsApp and handle replies in one shared inbox.