Zaploom · analytics

Data-Driven Decisions

Give revenue, care, and ops leaders one telemetry fabric—from live dashboards to exportable models finance can audit.

Channels

WhatsAppSMSRCSEmail

Insights freshness

Real-time

Streaming ingestion surfaces anomalies minutes after spikes—not the next morning spreadsheet.

Operational guesswork

Zero

Shared definitions for conversions, SLAs, and CSAT remove subjective debates in QBRs.

Feature highlights

Instrument every conversation

Signals captured in Zaploom propagate to leaderboards, attribution models, and exec summaries automatically.

Real-time dashboards

Pulse KPI tiles refresh continuously—ideal for war rooms managing launches or incidents.

Conversation metrics

Track throughput, first-response time, reopen rates, and CSAT drivers across queues.

Campaign performance

Attribute sends to replies, orders, and downstream revenue with cohort-friendly filters.

Agent leaderboards

Celebrate coaching moments with balanced scorecards blending quality and productivity signals.

Conversion attribution

Connect journeys across WhatsApp, SMS, RCS, and email so finance trusts every ROI narrative.

Channel comparison

Stack channels side-by-side to rebalance budget based on engagement—not anecdotes.

Custom reports

Schedule CSV or BI warehouse drops with row-level governance for regulated industries.

Launch unified messaging in days with templates, automation, and analytics included.